Got a replacement key for a VW Jetta. Fast, friendly, efficient service. Very cost effective compared to dealership.
I lost the keys to my Lexus, and had to have it towed to the dealership. The AAA tow truck driver recommended that I go to ampm locksmith because I could get the keys a couple hundred dollars cheaper. I went to ampm, ordered two keys and went on my way. 30 days later the one key that I used every day broke. The other key I was able to use, but after 30 days that key started to fall apart. I also began to have issues with my electrical system because for some reason the key and my car could not communicate properly and it was creating issues with my windows, door and locks, but I don't know why. I would recommend to not waste any money on purchasing a brand name vehicle key from this company, because they're not the real thing, they are fake. I would go to the dealers and save yourself the time and grief. The owner would not reimburse me after 30 days!
Contacted AMPM on Wed to see if they could make a key for a lock. They asked that I send a picture to determine if they could make a new key for the lock. They said they could and it would take 1 hour. My wife dropped it off before 2pm and was told it would take a day. Was unable to pick up on Thur. but went in at lunch on Friday and they had not worked on the lock yet. The people working there did not seem to care that they had not done what they said they were going to do. I had to wait for them to complete the work, as I needed the lock for the weekend.
When I came back to pick up the lock, they talked amongst themselves to determine what they were going to charge me. I pointed out that when I sent them the picture that the price quoted was $25. They said that seemed low but they would honor it. I was surprised that this was their comment after not completing the work when they said they would. If anything I would think they would have offered a discount since they wasted my time.
The only reason they are not getting one star was because the key they made did work. However, I will definitely find another locksmith next time.
Excellent service, and fast response and they clearly knows what they are doing, very reasonable price as well. Highly recommended to everyone for any type of auto car key laser cut and programming.
I wanted a replacement for my Toyota electronic key. I called and was told they could do it at the Concord location. I had to go there 4 times, each time being told they could do it. Finally they said they needed to get the key and ordered it. They said they would call me and come to my house to make the key. They never called even after I ran into the manager at Costco. Absolutely terrible customer service and communication. Finally I called a competitor (Quick Keys) did it the next day.
Needed to get a key copied yesterday and this place was super quick. I was literally in and out in two minutes. Great job, super friendly service! I'll definitely be back in the future and they carry a great assortment of car fobs in additional to locks, etc.
Just had them over as I had lost my car keys and could not get into my car. I had previously bought a spare key from Amazon but had never got round to programming it as it was a smart key. They came within the hour and although they couldn't program the car initially, he sent his son with a different machine and it was programmed within 5 minutes.
Very happy with the price and the service and would use them again if required.
Only way I'm giving 4 stars is I had to wait until his son came the different machine otherwise it would have been 5 stars.
Called in 3 days ago, made an appointment, they showed up, they couldn't fix the problem and told me that they'll be back to fix it ASAP once they figure out what's going on, they were to get back to
Me the same day, never got a call, called them that evening and same guy I spoke to over the phone earlier that day said they'll call me back right away to let me know what's going on, NO CALL, NO SHOW. Called them the next morning to found out what happened... the same man I spoke too said they will certainly get back to me within the next 30 to 40 minutes, AGAIN! never got a call back or an explanation, I can't understand how a company can run a business that they're number one priority is customer service/customer communication. I can understand such things occurring/happening in between jobs which may not allow them to return to work or complete a previous job but not to call back to explain or apologize is what I'm disappointed at. Anyway, I'll never call them again or ask for their services but thank you anyway. Hope you get the time to educate your team on some people skills!
The ignition cylinder on my 2001 Toyota was having problems turning. The car could not be started easily. The dealer quote was high, but he let slip that they were only going to call a locksmith. So instead of paying for a locksmith with markup, I called AMPM. They fixed the ignition cylinder. The same key works in all locks. And they reprogrammed my key fobs, all for less than half of what the Toyota dealer estimated.
Only deal w the gentlemen he knows what he talking about and will give you the right price and service.. The 2 females behind the counter are clueless wanted to charge me almost 2x what the gentlemen quoted me and went from 30 min service to almost 2 hrs when the girls took over
Thanks for attaching my keys together, but it was a complicated one where they need to put chips in the key, so they need to reset the car. Thanks for the help by manager and owner
I came to AM PM Locksmith in a panic since the battery on my car key went out. Alexis helped me out and was so kind, and so quick! He gave my girls snacks and water while we waited, and the price was beyond reasonable (a lot less than I was expecting, actually!)
I'll be coming back for all of our key needs, and would highly recommend this shop to everyone.
I was very pleased with my experience from their Livermore location. Could only see this one but I know they are fairly new to Livermore. The man that helped me come out on a Sunday eve was so helpful. He got here in 20 minutes at night and the cost was cheaper than anyone else. Great experience!
Called yesterday, said they'd call back. Didn't. Called again, said they'd be here at 10am today. They weren't. Called them at 10:30, they were disrespectful on the phone. Made excuses. Gave us a 40 minute wait time. Finally got here, estimated it to take 1 hour. 2 and half hours later, they can't fix the mistake. They won't answer our questions. The mechanic, who we understood was just doing his best & couldn't fix it, was rude when we asked him how much longer it would be (past the estimated time).
Then, instead of asking us if we wanted our car towed (the reason we picked his service instead of someone else's was that they specifically said it didn't need to be towed & could fix in our parking garage), or discussing with us at all, he called his manager, and said they needed to tow our car. When we said we'd rather tow through our insurance, and that's why we picked them (who agreed to fixing it in the garage without towing), he became verbally hostile with my fiancé.
I called his manager, assuming he would want to know the horrible overall experience we had in order to improve customer service. Instead he yelled at me, argued that our car shouldn't be having the issue he agreed he could rectify, & told me I shouldn't expect his mechanic to answer our questions.
Amazing job! This is the second time I used them. Honestly will never go to anyone else. Lost my only set of keys. They were able to get someone out super fast. They made two copies. Did the job super quick and pricing was a bargain! I called dealership they charged me over 1200 dollars to get two keys made and had to tow my car to them. They are super efficient and quick and did no harm to my vehicle.
Truly impressed with their unlocking skills! I truly recommend them to anyone I see with key issues.
Vijay did a truly amazing job!! Very happy to have my keys! Thanks!
I called because I thought I had locked my car keys in the trunk, when actually they were found in my office building.
The response was prompt and they canceled my request with no hassle at all.
I don't hope to ever need to call on them again, but if I do I would only trust them.
Been here twice to get a key copied. Both times they couldn't do it. I thought I was at a locksmith lol
I needed new car keys cut and programmed. Cheedah provides me with excellent service and 50% less than what the dealer would have charged me. He was fast, attentive and explained how the car key reprogramming works. I will be back to shop with him again.
Yelp find. My car key battery was dying on me so I came here to get it changed out. Found this place on yelp when I did a search for keys. It's location is pretty convenient being that it's on the main road, but if you're driving on Crow Canyon coming from the freeway and going towards Alcosta, you'll have to make a u-turn.
I was in and out in 5 minutes. They took my key, replaces the battery, and gave me my key back real quick. Perfect for me cause I have other places to go. Cost was $10.85...not sure if this is cheap or expensive so you decide. Also not sure if price is based on the make and model of your car.
I would like to add a note about their customer service. If you're looking for a place that's going to chat with you, smile, or get to know you then I suggest going somewhere else. The guy who helped me, BJ, didn't smile or partake in small talk. He was just direct and too the point, which was fine with me honestly. I have another car key that needs a new battery so I'll probably come back because they got the job done and fast.
I officially retract my previous review as this place is extremely suspect. I called to get the prius fob done and quoted me $200. I went in today the girl asks me, did you call beforehand to get a quote? Yes, $200. She calls her boss, he's apparently says no, everyone gets $220.
What the heck? I come all the way here to be lied to? And why does she even have to ask if I got a quote beforehand? So sorry, you don't get my business if you're going to be so shady.