Once again, great service from the folks at Rex. They re-keyed several deadbolt cylinders for me, including one that I tried to do myself that ended up with a jammed deadbolt.
Super fast, super reasonable and very friendly.
Now my antique front door lock is fixed! Thank you REX tech from El Cerrito
Brian: Thank you for your response. I appreciate your taking the time to address my concern, which confirmed for me that the attitude displayed by the woman I spoke with was not representative of your business. The car key is history, but I will keep you in mind in the future.
Super easy and quick place to get your keys copied.
Came here on a Tuesday afternoon and got two copies of my two house keys for $12 in total. The employee at the counter was helpful and friendly, letting me know that I didn't even need to take the keys off my key ring. He took 2 min max to copy both keys and I was soon out the door!
They give you your keys on a key ring, which is convenient. Rex also sells all sorts of door locks, combination locks, keychains, bottle opener key rings, etc.
Heads up, they have a sign that says that if your key says "DO NOT DUPLICATE" and you're trying to get it copied, they aren't able to do so unless you bring a note of authorization on official letterhead.
Unfriendly and unhelpful. Unable to copy my Subaru key because it wasn't factory (?) and did not explain this over the phone accurately.
I had a couple of keys cut elsewhere and they didn't work at all in our house's original 1912 front door lock. Went to Rex and they immediately identified the vintage key blank needed and I came home with three keys that work better in the lock than my originals. I won't be going anywhere else from now on.
Excellent service! Called this morning to see if they were open since it's the day after Christmas and received a quote on the spot! Went in and was immediately helped. Was in and out of the store within 5-7 minutes. I was worried they wouldn't be able to help me since my key is a special security key but they had it in stock thankfully! The employees were all smiles and it was such a positive experience. Thank you Rex Key & Security! You will definitely be my future go to locksmith!
Quick and efficient, but communication could've been better. I didn't realize that placing the order by phone and describing in detail the locks would still require someone to come out first, before going and buying the necessary hardware. That would've been good to know and I wouldn't have bothered describing everything in great detail. We were charged for the correct amount of locks, but realized afterwards that there was one that was not done. Not charged for it, but would've been happy to have it done.
Don't you just love it when you go into a business for services that were quoted by someone else at nearly ten times the amount, and you think to yourself.... "This can't be possible, if those other guys were trying to charge me ten times as much, how can this business do it for less?" I just want to say to Tim thank you very much for your honesty assistance and overall excellent customer service. I'm not sure if he was already off for the day, but stuck around to cut some keys for me, because he took off right after finishing the job and walking me through the programing steps for my car. Keys worked perfectly and I'll definitely share the word to those who are looking to get similar services done.
Great shop! My car key broke in the ignition, and within 10 minutes of arriving I had a brand new key. I called/went to 4 other shops looking for a fix, but this store was the only one to help me. Price was very reasonable. Customer service was excellent! I was very impressed. I'll be coming back to shop their wife selection of lock related products and accessories. I saw a bunch of things I've been looking for but have been unable to find in stores. Thank you for the great service!
Liars. I tried to buy blanks and they told me it was illegal for them to sell me blanks if I wasn't a locksmith. This is completely untrue and the only reason I can imagine they would tell me this is to charge me more to do the cuts. If they'd said it was simply a store policy to not sell blanks I wouldn't be upset, but to lie and say it has something to do with legality is just BS. I tried to support a local business but I guess I'll just go to Home Depot or Amazon.
Excellent service by Jeffrey! Called about my son's lost car key and with the VIN, had a new one same day inexpensively! He was $350 cheaper than another Berkeley locksmith. Nice and professional, highly recommend.
Staff are always attentive and friendly. They will help right away. They usually get busy so I tried to go here earlier. Hope it stays the same and looking forward to do more business with you all.
I got a Honda Fit car key cut and programmed for about $125. Overall pleasant experience, efficient service, and fair price.
Tim helped me with a quote and other questions over the phone. He was extremely patient and provided very helpful answers to all my questions, even after I called multiple times with new things to ask.
Geoff provided excellent customer service at the shop and was able to complete the job in about 20 minutes.
The suggested time to go is Mon - Thu before 3 pm.
You need to bring your car and the working key there to program the new key. They have gated parking behind the building. If you have lost all the car keys, they will come to your car (for an additional charge) to cut and program a new one.
They recommend buying the car key from them or the dealer because the wrong key could damage the car. But I bought one online and luckily everything went ok.
The guys in this shop are great. But they need to get someone else to answer the phone. I had a time-sensitive problem with a key that broke off in my car. (AAA would only tow the car.) The guy let me go through hoops explaining the situation and then said in a clipped voice: We won't do that today. You're welcome to bring it in tomorrow at 8:30.
Clueless. No people-smarts.
But also a real tinge of nastiness.
I needed copies of a key which turned out to not be as straight forward as I thought it was going to be, but Ryan really helped me out! I had tried to go to a local hardware store twice prior to get a copies made, but the keys wouldn't work and so they sent me to Rex Key and Security.
I got two copies from here, but they didn't work either! I brought the keys back to Ryan and he was able to figure out that my original key was cut a little weird. He cut me three ever so slightly different copies to try out (with grooves matching my original, but cut three different ways), and I was able to find the one that worked! I'll be going back here tomorrow to get another copy made, and for my future key and lock needs!
The guys at this shop are super helpful and friendly, and I would really and honestly recommend this place!
GREAT SERVICE, FAST
I had a key duplicated at Rex a number of years ago and so when I needed a new car key, I went back, and the young man who helped me could not have been more polite or helpful. It was a pretty basic transaction -- $6 duplicate key -- but the whole experience was as trouble free as I can imagine. I was in and out of there in about five minutes; the key works perfectly; and I'm a happy camper .. er, driver!
I take my reviews on Yelp very seriously. It is hard to find people of quality you can trust to come into your home and work on your locks. I recommend them without hesitation.
Tim the manager and Conan the locksmith, who came to my home, get my VOTE!
They are honest, kind and competent. Conan cares deeply about the quality of work he performs. His father was a locksmith and he has a high regard for the trade.
Thanks again, Conan and Tim.
Excellent service with a dash of humor.
I've been losing keys and locking myself out for years now!! And every time I do, I come to Rex Key to get a quick copy without breaking the bank. The service here is unbeatable -- fast, efficient, inexpensive, and they've got jokes! Gotta admire the humor and pick-me-up when you're probably visiting because you've locked yourself out for the 3rd time this month. Thanks Rex!!
I love this place! Best place to get your keys copied! The service is super quick and friendly, and you'll get what you need in a jiffy!
I'm not sure how competitive the prices are, since the price depends on the type of key you're copying, but it's not too expensive.
Both times I've been here, I was in and out within five minutes and got 2-3 keys copied!!
Dan and Casey provided excellent product knowledge, craftsmanship, and customer service !