My business was broken into on a Saturday morning. They responded within 4 hours to assess the damage. George was great! He made sure my business was secure for the evening. He was back out on Monday to complete the rest of the repairs. Jesse and Eric were very helpful on the over the phone and communicated well to make everything was done.
Thank you again!!
Gayatri Vilas N.
Fast and accurate service. I went to get duplicate house keys. I got 3 duplicate keys within 5 minutes.
I was in a hectic situation today with contractors installing doors at my place, and many locks that weren't keyed together. I took all the locks and a pile of keys over to these guys last minute before closing on a Saturday. I wasn't expecting anyone to be happy about it--but these guys were awesome. Super friendly, helpful, and quick. Severin (probably butchering his name) was the kind of guy you want to run into when you need help in a pinch. Great attitude and he went above and beyond to help me when he could've understandably put it off until Monday. He showed me how to use the SmartKey tech on the locks and fixed the one I failed with. Great team at San Mateo Lock Works. Thanks for the help today guys!
The lock on my front door knob failed. I was hoping to have it repaired, but replacement parts are not available. So they were going to order me a replacement knob, which would take 2-4 weeks to arrive. But then one of the guys suggested checking their stock room, and found an acceptable match that was cheaper than the exact match to be ordered, and supposedly of higher quality.
As I did all the installation work, I cannot give a rating on that. But as to providing a solution to my problem, with courtesy and professionalism, they were great!
Michael was quick and professional. Had the lock replaced in a matter of minutes. Would definitely recommend.
Came here to get a duplicate of a key. Would've been super fast but I couldn't decide. Eric was super helpful, funny and put up with me deciding between and leopard print or Hello Kitty key.
Great communication, fast and prompt and clear with what needs to be done. If you want a great locksmith, call these guys!
Michael came over to the house and I explained the problem we had with that key and lock. The key would just turn and not engage to bolt.
Michael explained the issue and fixed the problem within 30 minutes.
The people at San Mateo Lock Works are incredibly knowledgeable and experienced at what they do.
If you ever need a good lock smith, try these folks. Also their shop is located in downtown San Mateo. If you ever drop in, you'll love their friendly people.
San Mateo Lock Works sent a young guy, named Everett. Everett said hi, went up to the door, took out a pick and had my door open in under 20 seconds. He didn't even scratch the knob. Oh, and I was quoted an estimated price on the phone and charged $25.00 less than the estimate.
AND THIS IS WHAT HAPPENED RIGHT BEFORE THAT:
I called their 800 # when I locked myself out of the house the other day. I stated that I had a 70 year old Schlage lock that I needed PICKED. The guy said, 'it shouldn't be a problem, but they "may have to replace the lock."' Then he gave me this really low ball figure. A few minutes later, a second guy called me to confirm my request and my address. 30 minutes later, a guy shows up. I asked, "Are you going to have any trouble PICKING this lock?" He replies, confidently, "There isn't a lock I can't open." Then, he walks to the door, looks at it and informs me:
1) This lock has a 13" tumbler and can't be picked.
2) The lock is rusty and has to be replace, anyway.
3) He's going to have to drill the lock. I'll need to replace the whole works.
4) I didn't have to worry because his shop was 10 minutes away and AFTER he drilled the lock, he'd come 'right back' with a new door knob.
1) There are no 13" anythings in this lock.
2) There are no tumblers in this lock.
3) There was no rust in the lock.
4) It's a brass lock. You make locks from brass because IT DOES NOT RUST.
5) If you know how to drill a lock, you only need to replace the lock cylinder.
6) If you can put a key in a lock, it's a pickable.
Now, I don't want to judge him harshly on possible misinformation. So I called a client whose company probably made the drill bit "Nameless Locksmith" wants to use to destroy my door knob. Nameless and Client speak for almost about 10 seconds. Client tells me to call a locksmith. So I tell Nameless that I'm calling a locksmith. He tells me I have to pay him for driving all the way to lie to me. I tell him to sue me. He says, I'm not leaving until you pay me. I explained to him that I was very specific about what I wanted done so his company would not send out the wrong person for the job. If he was not qualified, he should not have been sent. I did not request that someone show up and lie to me. He said, the lock is rusty, you want me to show you? I said, "Absolutely." He said, "I'm not leaving until you pay me." I told him to get comfortable. I called another company , San Mateo Lock Works. And Nameless Locksmith left.
This is a friendly and professional shop. I only needed a house key copied, but it was one that key copy machines had repeatedly failed to replicate properly.
There were more staff than customers when I walked in so I was helped right away. They made sure to tell me the (very reasonable) price up-front, and I got my key in a minute or two. It works just fine.
This was the third of fourth time I have called on San Mateo Lock Works. My 20-year old Baldwin lock was loose and needed some love before it got worse. Everette arrived, quickly diagnosed, the problem and fixed it in about 1/2 hours. I feel like I have a brand new lock.
Stunning lack of indifference Suggest you try somebody else first
One of our original automatic smart key for the Mazda 2013 CX-5 was broken so San Mateo Lock Works made a new key for us. It cost: $322 plus $0.50 metered parking outside of its store this morning. Even though we're glad that we have a new working key now still feels that it's rather costly. However, we have no prior experience of this matter so I thought simply to share our experience with you here for your future reference.
Wow, super fast and friendly keys made. I wish I came here before osh and lowes. Highly recommend
One of the exhibits at my workplace has a weird lock with a weird key. I and my volunteers need to access it every day, but I inherited the damaged key (ring slot is damaged, not the functional part) and I needed one for the volunteers. ACE Hardware in Belmont had a limited selection of blanks and suggested Keylo in San Carlos (should have listened), but I wanted to give these guys a shot because, frankly, their location looked amazing. I was helped promptly and answered a few questions, but the vibe became instantly unfriendly, when I was asked about what the key was for (glass exhibit door) and then immediately if I had permission to have my own key. I realize it's a legitimate question to ask, but a little less hostility in asking would go a long way. The locksmith did look through his walls of keys and went online, but came back to me and said I had an imported key he did not have the blank to and gave me back the key. I asked if I had any options or if there was some other person/place he could recommend and the answer was "No". The only thing missing from the entire interaction was "Shoo, shoo!" before I walked out of the door. I would have waited longer and paid whatever it took to get that key special ordered, but I wasn't given that option (or any other option). My weird key is currently at Keylo where they are going to try to manufacture a duplicate from another blank. I don't know if they'll be successful yet, but at least they're trying.
I had a nightmare to the start of my day: put all my belongings in my office and then accidentally locked myself out. No phone. No car keys. Nothing!
After attempting to find a spare key and getting no luck, I ran over to San Mateo Lock Works. In less than half an hour they had my door unlocked and I could go about the rest of my day at work! I was so thankful and grateful for their friendly, professional, and QUICK service.
Awesome guys, been around 91 years.. super efficient and fast and we'll priced. Support your local biz
We had a complicated replacement car key situation with our 2003 Honda Accord..they knew what do to at a reasonable price..SMLW rocks!
Rekey my locks in minutes TWICE!
I was in and out of the shop in under 10minutes with a new lock and a new set of keys. (They said i was lucky and got in at the right time ;) - 11am on a Saturday.
Went home and came back with another lock and again done in under 10mins.
They are really nice, knowledgeable and speedy!
Price wise for the speed and convenience i think it's reasonable. 2 locks and 3 keys for $45.
The bonus - garage right behind and plenty of street parking (if you cone at the right time).
While they're definitely not the kind of place you want to go bargain hunting, if you need some bizarre part for some bizarre commercial lock and don't want to wait around for UPS after ordering from the manufacturer, they probably have one in stock and know exactly where it is--today. That is much, much more than can be said of most locksmiths in the bay area.
I happen to have all the tools to key my own cylinders and bore my own holes so I am unlikely to ever need their installation services, but having done enough of that sort of work for myself, I have a feeling that many of the one star reviews complaining about them "ruining" structurally unsound doors are from the same kind of people who complain when the plumber doesn't replace their tile and drywall after knocking holes in it to fix the pipes they're actually licensed to. I have never found their staff anything but pleasant and courteous to deal with myself. You don't call a locksmith if you need extensive carpentry work, folks.
Walked in and asked to have a key copied. Handed over the key, paid, and walked out in less than 3 mins. Used the key on my lock--success it worked. Inexpensive and quick.
Great service!!! Brought in my sliding door lock to get it re-keyed and they got it done in 20mims. I'll come back to these guys if I ever need that kind of service again. A+++
my wife and i had jesse and michael out to hang seven internal doors w/all new hardware in our post-remodel house... they were prompt, professional and friendly, and were done with all seven in about three hours! the doors are perfectly hung and the new locksets look and work great. i would definitely recommend sam mateo lock works to a friend.
I needed a locksmith and called san mateo lockworks. They came when they said they would come did a wonderfuljob and were very reasonable in cost. I was very happy with them.