5 star service. 5 star people. Highly reccomend Rex key and security. I lost the one and only key to my hyundai. The dealership reffered me to these guys and warned me that it can be a long and stressfull process. Less than 1 hour later I have 2 new keys and I get to go home after a very long day at work. THANK YOU
I take my reviews on Yelp very seriously. It is hard to find people of quality you can trust to come into your home and work on your locks. I recommend them without hesitation.
Tim the manager and Conan the locksmith, who came to my home, get my VOTE!
They are honest, kind and competent. Conan cares deeply about the quality of work he performs. His father was a locksmith and he has a high regard for the trade.
Thanks again, Conan and Tim.
Excellent service with a dash of humor.
I've been losing keys and locking myself out for years now!! And every time I do, I come to Rex Key to get a quick copy without breaking the bank. The service here is unbeatable -- fast, efficient, inexpensive, and they've got jokes! Gotta admire the humor and pick-me-up when you're probably visiting because you've locked yourself out for the 3rd time this month. Thanks Rex!!
Rex Key and Brian are 5 Stars for service, integrity and responsiveness.
However, my review goes beyond the excellent service. My daughter was locked out of her apt due to a faulty night latch. The apartment complex who uses a third party vendor to manage their properties could not reach anyone to help her. We spent hours on the phone with the complex explaining that this issue was a faulty lock and the complex never issued a key (illegal). My daughter had brought this to management's attention multiple times and they never resolved it. So now my daughter is locked out, cold and without help from the complex at 10 PM and I am hundreds of miles away. My daughter called a few locksmiths who quoted abusive service fees just to come out. Rex was reasonable. My daughter and I did a three way call and spoke to Brian. As soon as he heard that I am a father trying to help my daughter who is in distress, he immediately came to her rescue. Not only was Brian there quickly, and resolved the issue quickly, he spent the time to educate my daughter about the Berkeley area and provided suggestions for her safety. This goes far beyond any expectation of service. As a father I can not tell you how much I greatly appreciate someone looking out for my little girl.
Being involved with in the parents organization at CAL, I highly recommend Rex Key and Brian to all Berkeley student families.
Fast and effective help. Good folks at the counter. Good price. Perfect set of keys in minutes. What more do you want from a locksmith? Back massage? Thanks Rex.
I actually enjoy coming here. My problems get solved quickly and with a healthy dose of humor.
I would rate Rex Key an Locksmith services in Berkeley, Ca a 5 star all day. Dan the locksmith provided excellent customer service and was able to unlock trunk of my vehicle that had my work papers and stuff today 10/30/17. Dan gave me sound advice on the problem and what might fix the problem in the future since it appear to be problem with motor rod piece.
I called about a door that doesn't shut properly. I scheduled a house call today and someone called beforehand and arrived well within the pre-agreed two hour time window. Richard came in and diagnosed the issue within two minutes--he told me the issue wasn't the door knob but that the door itself needed to be trimmed and rehung (something we'd need a carpenter for). He didn't charge me a dime for the the helpful advice. I will definitely call them again for future key and lock issues -- honest and reliable!
I enjoy patronizing local businesses with a strong focus on a particular service or product, and Rex Key is an excellent example of this!
I ran in needing a copy of a key for a U-shaped bike lock and they made it for me instantly. I'll be back for whatever key or locksmith needs I may have in the future.
Knowledgeable, fast and very friendly.
Went in today to have an old metal suitcase, filled with cameras and equipment, opened. I lost the keys sometime ago. I was really nervous bringing it anywhere since it means the world to me and I wasn't sure how delicately they could do it. They got into it quickly and were able to provide me with two keys which was way beyond my expectations. Thank you so much guys!!!!! You're awesome!
I had a commercial door lock put in by Rex Key seven years ago. They were excellent, completely different from the "other" company, that I won't name. Now the battery died. I called them and they talked us through changing it. No charge! Thank you Rex Key!
These guys are great. Had to replace a smart auto key and they did it at the least cost, quickly, and professionally. I've been telling people about them because everyone knows how expensive smart keys are to replace.
TLDR: bait & switch, overpriced, and couldn't do the job.
Stopped by near closing, asked how much to duplicate a key for a Dodge Caravan & make a remote keyless entry fob, was quoted "maximum $100", but since they were closing soon, to come back the next day. I asked if they had the expensive programming tool needed, or an emulator of it. (Couldn't remember the name, but it's the DRBIII). They laughlingly informed me they had a much better tool and it would work, and would take about an hour. No problemo.
Came back the next day, now it's MINIMUM $100, and just for the key, and not sure they can do the fob, but it'll be additional charge if they can. They assured me the dealer is much, much more expensive. Two hours later, they managed to get the key programmed but can't do the RKE and I am out $100.
It turns out the dealer (McKevitt, on Shattuck) has a flat fee of $90 for programming and would have done all the keys and fobs for $90 in less than 30 minutes.
They are definitely suave and charming, and use this to get more money out of you and to cover their inabilities. I heard them flatter a woman, saying maybe it was her fault that some cut keys didn't work because her attractiveness distracted the employee that cut them. They laugh and joke, which is great until they make fun of you if you think you have any knowledge on the subject at hand and then they screw you over.
Dave came on time, rekeyed 7 locks, made copies and explained everything I wanted explained! Would and def will use Rex key in the future.
I'd just bought a new house and needed all the locks changed, so I called Rex's.
They came out on time. The tech (Conan, I think, I didn't write down his name at the time) did a fantastic job. Before he worked on them, all the locks were a bit stiff and you had to wiggle the keys to make it work. The house had 9 different keys. Afterwards, all the locks except the dead bolt were on the same key. All worked smoothly and flawlessly.
The tech who came out was exceptionally polite, very knowledgeable, and clearly very skilled. The pricing was clear and exactly in line with was quoted to me over the phone.
The tech mentioned that the shop sold padlocks that could be keyed to match the locks. So I went over to the shop and got a pair for the gates leading to the backyard. I mentioned to the person working the counter that I'd just had my house rekeyed and he threw in the rekeying of the padlocks to match the house key for free. While I was in there, I got to watch them interact with a number of other customers. And the entire team seemed very customer oriented.
Had to make a spare key and was given a really affordable price and was in and out in less than 10 minutes!
A complete, no frills- gets the job done quickly without the hassle locksmith. A definite recommend and Rex's has yet to let me down with their service. If you have issues or need help with your keys come here!
I was recommended to come here by several of my colleagues who also in the past have had issues with their keys/locks or have needed copies of their keys quickly without a hassle. By far, Rex's is their favorite default location for all of their lock/key needs.
The entire team here is professional, cheerful, quick- and super helpful! I mean I don't really have much else to say other than they do what they do well, with a smile on their face.
I've gotten my keys copied here multiple times over and over again. I remember for my old apartment, I had issues with other locksmiths trying to replicate my keys (because it apparently didn't fit the normal mold to copy keys in, it was one of those DO NOT COPY KEYS, but I digressed bc my roommate lost his only pair and he was going to be in deep trouble if he didn't have a duplicate ASAP), and Rex's really came through and saved the day.
Honestly I've never spent more than 5-10 minutes in Rex's; It's a quick in and out and you've been helped. Their service is incredibly fast, and the workers there are cheery and quite jovial as they help you out.
It's also priced really reasonably and it's not too bad. Definitely my default in Berkeley if I ever need help with any of my lock/key needs.
Rex's gets a Solid 5 from me. I mean it's a no frills, cuts to the chase and gets it done type of deal here. I have yet to personally find a negative thing to report from here. Solid 2 thumbs up.
This place is really the best. If you need copies of keys or any locksmith service, I highly recommend this place. Came in today got quick and super friendly service, was in and out in less than 10 minutes. The guys that work there are so nice and friendly. I will definitely use them for any of my key/locksmith needs!
Super cheerful and nice staff. The only place that can cut a unique key for me - no regular hardware store can cut it. They have at least 10 special key machines so they can cut almost any key!
Got a duplicate for my car key.. for only $5 dlrs - Great customer service and fast!!!! Will come back for sure!!!