Let me tell you about Darryl. Long story short:
HE. WAS. THE. ABSOLUTE. BEST.
I legitimately cannot recommend this company enough.
Darryl worked till 1 AM IN THE MORNING on my car. It was dark so he had to work via a lamp. Why did he do it? Because he knew I had work in the morning and was a 2 drive hours from home. I've legitimately never seen such great customer service before. And the pricing was more than fair for the work and effort he put in.
They are great people through and through. I told him in advance that I wasn't able to pay via cash, so Darryl said I could just pay via card the following day because his brother had the Square device. Can you imagine any other company doing that? Absolutely love doing business with good people like the White Brothers.
I requested that a broken key remnant be removed from my door lock which was done. I had taken the lock apart and off the door because I thought it would make the broken part of the key easier to remove. I asked the repairman to put the lock back in place in the door. . He said no because he was in a rush to get to another job site. I asked the owner to send someone to return to put the lock together and insert it into the door. He refused to authorize this as he believed that I should have to do this myself because I took the lock apart and therefore it was not his job, but rather my job to put the lock together again.
I think the owner's response is totally wrong and unacceptable. I hope that people who consider hiring this locksmith take this example of poor service into consideration before using this locksmith.
Those guys are honest, thorough, competent and friendly. The locksmith game is super sketchy cuz of a few bad actors. These guys are doing it right. They spent longer than thought they needed to getting me back into my place and they were fair with the price at the end. They're my first call the next time I have a locksmith need.
Tyran helped me fix the lock on my e30 at 6pm when everyone else was closed! He was very polite, friendly and helpful! Thank you Tyran
These guys are incredibally professional and amazing. Someone smashed my window and in replacing it, the previous company reinstalled the door incorrectly so the lock no longer worked. White Brothers came out and took the door apart and realigned everything. They were amazing and did everything slowly and methodically so they could see how the door and lock worked. Thank you thank you thank you!
White Brothers' Lock & Key (CA Lic 5545) provided invaluable home-security consulting at a fair price. Tyran (whom came to my house) and brother Darryl have decades of experience in Silicon Valley, zero customer complaints and well-deserved ***** rating. They come to you instead of sending some employee of unknown trustworthiness, and immediately provide proper id and business card with License, Far superior to other companies in Silicon Valley, e.g., one DBA "Mountain View Locksmith" (Mike, Tel 650-230-6184 of Central-Locksmith franchise, NOT the one known to Yelp) sent out a sinister guy who, with no proper id or pre-agreement on service charge, wrote up a $120 "trip charge" invoice for briefly looking at two of my door locks and recommending $700 in replacements. Mike ADVERTISES $19 for such minimal service. Never let such a person into your home and don't knuckle under to such tactics!) Go with White Brothers for expertise, fair pricing, and peace of mind.
If you're in the area and they're in the area give them a call.
Guaranteed fair prices.
Locked my self out while on my route making deliveries.
Tyran is the best! Full service locksmith with great communication and high quality work!
He's assisted with different lock outs, key replacements and even helped with having cars towed home for my company.
He's helped us in our customer service recovery efforts at our corporate, stadium and hotel accounts!
Great customer service !!! When I called they answered the phone , set an appointment, showed up , did a great job fixing our stuck deadbolt, very pleasant and knowledgeable, so honest , just cleaned our deadbolt , like new again !!! I will definitely use them for anything I need in the future!!!!
Quick response and great rates, customer service experts I got into my car in one hour
When the lock on our front door broke at the end of the day, Tyran responded quickly to our call, fixed it for the night, and then installed a new lock the next day. He was patient, reassuring and effective. I trust and highly recommend White Brothers.
Help me out of a pickle when I was locked out. What a lifesaver. They came quickly and were very friendly and professional. Also took credit cards.
Saved my bacon when I locked my keys in the trunk. They were open, first of all, when a lot of other shops had closed. Tyran came out right away. He was fast, friendly and professional.
My driveway gate lock was frozen and they were able to fix it quickly, very friendly and efficient, I would call them again!
My girlfriend and I locked ourselves out of our apartment the other night while getting ready to go out on a bike ride. We were able to borrow a phone from our neighbors and we called the White Brothers. They were expedient in making the drive over and once onsite, we were back in our apartment in 15 minutes. It was a fast, friendly and relieving experience. Thank you!
These guys are great and will be using their services for any future key/locking needs. I got locked out and when I called I spoke with Tyran. He told me he would take a few hours because he was on his way to SF. I was fine with that since there was no real hurry to get in but after 30 min. I received a call from his business partner, Gerald, and he was able to make it over in about 20 min.. when he got there he was really polite and helpful.. it took him no more than 5 minutes to solve my problem and gave me a reasonable price. I highly recommend their services.
Tyran was so nice and he got the jammed lock unlocked! Highly recommended. If you are stuck needing a locksmith, this is the place to call.
Tyran seems like a fine guy. My son locked his bike to a nearby staircase with a Kryptonite U-lock, then lost the keys. Tyran came out and cut the lock off in a splendid display of sparks, while not harming the bike or the stairs. The only way the service could be better would be if it were free.
Tyran saved the day twice. First, he copied a tricky gate key. Without Tyran's help, I would've been running all over town and no one would've gotten it right. Because he came to my home and finessed the key in the lock until it worked correctly, he saved me many hours of disappointing trips to various locksmiths and wasted money trying to copy a tricky key. Second, on less than 24 hours notice, he came to our home and re-keyed our entire house. He worked carefully to make sure every key copy worked in every lock and adjusted them until they were all smooth. He was courteous, polite and easy to work with. A true professional.
As a fellow small business owner i know how hard it is to find quality people who produce quality work, so i was very please to have met Tyran from White Brothers. I Had Tyran come out to my auto repair shop for a Honda Odyssey ignition lock rekey/rebuild. He did a great job, was very respectful, professional, thorough and quick. I definitely recommend white brothers to anyone in need! Im sure i will be seeing Tyran soon for some more customer rekeys!